How do you guys work?   

Our process is simple. You book online and fill out the waiver digitally. We meet you at the Mountain Island Neck Rd. Boat Ramp in Huntersville NC. We launch our kayaks from there. We do not have a store front and can deliver to other locations and homes as well.  We require a 2 kayak/paddleboards minimum in order to deliver. One tandem can be rented on its own. There is a $140 minimum to deliver 15 minutes outside of 28078 with a small delivery fee.           

What is your weather policy?

If the weather is bad because of high winds, lightening, heavy rain, storms, or unsafe conditions, we can postpone your reservation for another day or time. Light rain or drizzle is ok but we want to make sure our customers are safe. If the weather is bad when you show up at the agreed time, we will not allow you to go out in unsafe conditions. Please be aware of the weather conditions just in case.

Which payment methods do you accept?

We accept all forms of payment. Payment must be made prior to delivery.

What is the age to rent a kayak/paddleboard?

An Identification Card is required showing you are 18 or older. Children ages 5 and up to 130 lbs can use the kids kayak. Children ages 12 through 17 can use an adult kayak. Must be 14 and up to use the paddleboards. Kids ages 18 years and younger must be accompanied by an adult in the water. We must have a signed liability waiver from a parent/guardian. The child's name must be on the waiver with a parent/guardian's signature. 

What are your delivery hours?

Our delivery hours are from 10am-6pm. We offer same day bookings however we prefer bookings to be scheduled 24 hours in advance. 

Do I need GPS for kayak rentals?

You must have a charged phone with working gps in order to rent our kayaks. We provide dry bags for your cell phone.

Do you allow trade outs?

No trade outs are allowed.

Is there a rental agreement/waiver for my rental?

Each person over the age of 18 must sign a waiver/rental agreement. If you are under the age of 18, a parent/guardian will need to sign the rental agreement/waiver. We provide a digital waiver which can be completed on a tablet, smartphone, or computer.

Can I bring my dog?

Small dogs are more than welcome! We just ask that you sign a liability waiver and make sure your little furry one has a life jacket on at all times. Unfortunately, we do not supply life jackets for dogs at this time.

What all is included with the rental?

You will receive a dry bag, life jacket, and a whistle.

What do I need to bring?

You can bring sunblock, snacks, a water bottle, and a mini cooler will fit on the back of our kayaks. You can even put a small pair of bluetooth speakers in one of our dry bags.  I recommend water shoes, shorts, and breathable clothing in the summer. Also make sure you have a charged phone on you at all times.

Are there bathrooms available?

Unfortunately the Neck Rd. Boat Ramp does not have restrooms but there are public restroom at the Latta Nature Perserve on 6345 Sample Rd. Huntersville, NC 28078.

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